If you get a dud, you should know within 24-48 hours. Just send it right back to Amazon so they can sell it as used to some schmuck like me. I''d been using a C7000-100NAS with great success. But then I felt the need for speed and got this C7800. Netgear has been incapable...
If you get a dud, you should know within 24-48 hours. Just send it right back to Amazon so they can sell it as used to some schmuck like me. I''d been using a C7000-100NAS with great success. But then I felt the need for speed and got this C7800. Netgear has been incapable of resolving my issues. Which are:
1) Unable to select and utilize a preferred WiFi channel
2) Unable to turn off 20/40 coexistence
3) Growing WiFi instability (random drops)
4) Overall instability (complete drop - both ethernet and WiFi)
Where Netgear uses a menu-based troubleshooting method, Xfinity, uses a set of refined and sophisticated tools to reset, configure, update, activate, yadda-yadda. Xfinity doesn''t know too much about it, but neither does Netgear. Netgear finally suggested returning the router, but not before trying to sell me an $80 no-fault replacement plan. I failed in trying to get them to tell me why I don''t have that luxury with a unit that''s still under the original factory warranty.
IMO, the firmware is faulty and/or the hardware is failing. Netgear Genie reports the CURRENT WiFi channel as something other than it actually is. Though I did discover accidentally that I can force it to channels 6, 8, and 9 by reducing the MODE setting. Not much of a pheechur. Then I discovered using third party software from the Play Store (WiFi Analyzer) that the router was actually lying about which channel it was on - being stuck on channel 6 all along. Another exciting pheechur. Anyway, that''s enough bashing. I''m glad I got it off my chest. I''ll end this revue with some random items.
The LEDs are insanely bright white, but can be turned off (except for the power indicator).
The router itself is HUGE and lays flat like a coffee table. It does have keyhole slots on bottom so sufficiently motivated, you could hang on a wall.
It''s got quite an antenna farm, though I don''t think they serve much purpose other than to look purdy as each is illuminated at the top with a blue LED. My old c7000''s WiFi range is equal in all respects, except for the lack of a 20/40 coexistence mode.
That''s all. I hope you get a good one.
Oh one last note: I DON''T work in IT and I''m NOT an engineer, and I DO write reviews as the mood strikes me.
UPDATE: Here''s how Netgear''s support (Not really Netgear. They farmed out their support to an outfit named Gearheads. But that''s a different story. ) deals with problem customers that expect and demand satisfaction. They ignore you and eventually just close your trouble ticket. Nice, huh?
UPDATE: 4/28/2021 I added a star because the C7800 has been a solid workhorse, even in consideration of it''s annoying idiosyncrasies. Speaking of which, I Just found another one. I cannot turn off beamforming. Good grief! Why give me a switch, make me apply the setting, and then ignore me?!?!
UPDATE: 09/062012 I''ve been reviewing my reviews and decided I should come back and update this one to four stars since I''ve learned how to work around the oddities inherent to this unit. First thing after a reset is when you need to make the changes to anything WiFi related. I don''t know when the cutoff time is, but as long as you make the changes FIRST THING, they will stick.